The purpose of this Privacy Policy ("Policy") is to describe the principles and practices that Kraken Produtos Digitais Ltda (“We”, “us” or simply “Loot Studios”) implements regarding the processing of personal data (“Personal Information”) from individuals (“user” or “you”) collected from or through www.lootstudios.com (“Website”) or other sources.
In this Privacy Policy, the concept Controller (“Controller”) of your Personal Information means the company that decides the purposes and how your Personal Information shall be processed. In this case, the Controller will usually be Loot Studios for most activities. However, in some circumstances, more than one Controller may be responsible for processing your Personal Information, for example, where banking information is shared with companies that operate online payment systems.
1. How we collect your Personal Information
Loot Studios collects Personal Information from the following sources:
- Personal Information that you share with us directly, for example by filling out forms, email signatures, telephone contact, or by email.
- Personal Information automatically collected by your browser about your device when you visit our website.
- Personal Information collected indirectly through third parties in a licit manner.
- Sources where Personal Information has been made manifestly public by the data subject, such as data published on social media platforms, etc.
2. What kind of Personal Information do we process
The type of Personal Information processed, the nature of the processing performed, and the intended purpose may vary in some circumstances. You will find below the main Personal Information processed:
Users overall
- Device information (e.g., type of device, operating system version, unique device identifier, browser type and version, and mobile network information) or log information (e.g., IP address, smart phone identifier, screen resolution, and referring domain).
- Contact information (name, phone number, email address) and the record of your contact information and correspondence.
Registered users on our website
- Contact information (name, phone number, email address) and payment information.
- Subscription duration for the Loot Rewards system.
Disclaimer: Please be aware that Loot Studios does not have access to your payment information. Transactions conducted on Loot Studios' website are processed by Hotmart, a third party that does not disclose your payment details to Loot Studios.
Optional user input:
- Date of Birth.
- 3D Printing Hobbyist Profile Type: Collector, Painter, Player, or Dungeon Master.
- Country of Residence.
- User's 3D Printer.
Reason: We collect this information to provide you personalized offers and enhance your experience with Loot Studios.
3. Children's Personal Information
Loot Studios’s website is not indicated for children. If you are a child, we recommend you to immediately leave this website and request your parent’s support.
All content provided by Loot Studios on its website is directed to people +18 years of age.
4. Why do we process your Personal Information
Loot Studios may process your Personal Information for the following activities:
- For the provision of services and products: We may use your Personal Information with the purpose of setting up your account on our website, allowing you to subscribe and acquire our services and products; enabling you to pay for it, allowing you to participate in a promotion, competition, prize-draw or maintaining your subscription and resolving any issues. This may include enforcing applicable terms and conditions (e.g., our Terms and Conditions).
- Participation in the Loot Rewards program: Your Personal Information, including your subscription duration for the Loot Rewards system, may be used to administer your account, track your subscription activity, and reward you with Loot Coins based on the duration of your active subscription. This information may also be used to provide access to exclusive rewards available in the Loot Rewards program. In case of any doubts, please consult our FAQ and our Terms & Conditions.
Lawful basis:
- Most of the activities that include processing of Personal Information are necessary for entering into or performing a contract with you, including enabling new customers to sign up or register with us and existing customers to log in to our private area on our website.
- Some processes are necessary for our ‘legitimate interests’, including:
- Contacting customers with important information or updates.
- Contacting customers about their services, purchases, and competition wins.
For certain types of processes, we may rely on legal or regulatory obligations or to protect our rights in legal, administrative, or arbitration proceedings.
- With the Scope of Improving and Developing Our Services: Loot Studios may use your Personal Information with the scope of analyzing, improving, personalizing, and evaluating our services and products and your use of them, as well as to develop new services and products. Also, this may include analyzing your responses to consumer surveys, when applicable.
Lawful basis:
- Some processes are necessary for our ‘legitimate interests’, including:
- Improving and developing our services and products.
- Creating efficiencies in our business.
- Understanding consumer interests, including through customer insights, market research, and measurement of content performance.
We may also rely on your consent, where given. For example, in some cases of consumer surveys.
- For Marketing and Advertising Purposes: Loot Studios may use your Personal Information for the purpose of marketing and/or advertising our or third-party services and products.
Lawful basis:
- Most of these activities will rely on our legitimate interests, including:
- Furthering our commercial interests by marketing and advertising our services and products, including engaging in contextual (non-data driven) advertising, analytics, and measurement of ad performance.
- Expanding our customer base by deepening relationships with existing customers and developing new customers.
- Promoting our brands both online and offline.
- Providing Customer Services: Loot Studios may use your Personal Information for the purpose of providing you with Customer Services, including dealing with your queries and complaints, whether you contact us by telephone, email, website, or via a Social Media platform.
Lawful basis:
- Most of the activities regarding Customer Services will rely on legal or regulatory obligations; or will be necessary to perform a contract with you, to provide our services and products.
- Some Personal Information might be necessary to protect our rights in legal, administrative, or arbitration proceedings
- Some processes will be necessary for our legitimate interests, including:
- Tracking the progress and effectiveness of our response; and
- Improving our Customer Services, for example when you rate your experience with our Customer Service.
- Detecting, preventing, and investigating criminal and other illegal activities: Loot Studios may use your Personal Information for the purpose of detecting, preventing, or investigating criminal activities (including fraud and copyright infringement), protecting user safety, and enforcing our civil rights in the courts. For example, where necessary, we may share your Personal Information with law enforcement authorities or use it to take legal action against you to enforce our rights.
Lawful basis:
- The activities involving the processing of Personal Information will mostly rely on compliance with legal or regulatory obligations; or
- For the regular exercise of rights in legal, administrative, or arbitration proceedings.
- Compliance with legal obligations and protection of our rights in legal, administrative, or arbitration proceedings: Loot Studios may use your Personal Information for the purpose of complying with legal or regulatory obligations or when such information might be necessary to protect our rights in legal, administrative, or arbitration proceedings. Which includes tax rules, responding to data subject rights requests, and responding to requests from regulators, judicial authorities, and law enforcement or governmental bodies.
Lawful basis:
- These types of activities are necessary to comply with our legal or regulatory obligations; or
- For the regular exercise of rights in legal, administrative, or arbitration proceedings
5. Why do we share your Personal Information with third parties
To carry out its activities, Loot Studios may share Personal Information with the following third parties:
- Our service providers – Loot Studios may share Personal Information with service providers that assist it in certain activities, such as marketing companies and IT companies that provide us services.
- Public Authorities – Some Personal Information shall be transferred to public authorities due to a legal obligation or when necessary to defend the interests of Loot Studios in legal or administrative proceedings.
Loot Studios strives to ensure that third parties with whom it shares Personal Information comply with the applicable legislation, especially the LGPD (Brazilian General Law of Personal Data Protection). In the context of its interaction with Operators, Loot Studios requires that personal data be processed only for specific purposes, for the period strictly necessary for the processing and maintaining minimum standards of virtual and physical security to avoid security incidents.
6. International transfer of Personal Information
Loot Studios operates internationally. Therefore, some of the processes involved in the process of your Personal Information might be carried out outside the country where you are located, including countries where the level of legal protection for your Personal Information may be different and where you may have fewer legal rights in relation to it. In particular, your Personal Information may be transferred to, stored, and processed in the United States, where some of the systems that we use are located.
However, whenever we transfer your Personal Information outside of your country, we make sure that we implement all the measures necessary to comply with applicable legal requirements according to the data protection legislation, especially the LGPD.
7. Cookies
When browsing the Loot Studios website, some cookies may be deposited in your browser. Cookies are files stored on your computer to identify a visitor. These files have several functions and are commonly used to customize the visitor's experience on a website or to facilitate data and information traffic.
7.1. Cookies used
(i) Strictly necessary cookies
These cookies are required to enable core website functionality. They are essential and cannot be uninstalled.
(ii) Performance cookies
These cookies allow us to analyze the usage of our services and products so we can measure and improve performance.
They collect information about how you use or access our services and products so that we can analyze traffic, understand users' interactions, and improve our services and products. We may use third-party service providers such as Google Analytics for this purpose who may use their own cookies or similar technologies. You can find out more information by clicking on the Google Analytics cookies usage resource link: https://tools.google.com/dlpage/gaoptout?hl=en
(iii) Functionality cookies
These cookies allow our website to remember choices you make (such as your username or the region you are in) and provide enhanced, more personalized features, including personalized content.
(iv) Advertising cookies
These cookies are used by advertising companies to serve ads that are relevant to your interests. These are used when you share information using a social media sharing button or ‘like’ button via our website, or when you link your account or engage with our content on or through a social media platform. The social media platform will record that you have done this, and this information may be linked to targeting/advertising activities, including building custom audiences.
We may use a third-party advertising network, or an affiliated company, to deliver targeted advertising. They may also have the capability to limit the number of times you see an advertisement and track your browsing or usage across our website.
7.2. Changing the cookie settings in your browser
You can change your browser settings about cookie collection at any time. For more information on how to change these settings, please contact your browser support:
Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internetexplorer-delete-manage-cookies
Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
Google Chrome
Safari: https://support.apple.com/pt-br/guide/safari/sfri11471/mac
Note that disabling some cookies may compromise certain website functionality.
8. For how long do we store your Personal Information
Personal Information is stored only for the time required to process it unless the consent of the data subject to storage for a longer period has been obtained or is required or permitted by law. This means that the retention periods will vary according to the type of Personal Information and the reason that we have collected such Personal Information in the first place. For example, information related to the provision of our service and products shall be kept for a number of years in order to comply with various finance and tax-related legal obligations.
9. Rights of the data subject
Data subjects have the following rights:
- Right to confirm the processing of your personal data.
- Right to access to data processed by Loot Studios.
- Right to correct incomplete, inaccurate, or outdated data.
- Right to anonymization, blocking or deletion of unnecessary, excessive data or data processed in non-compliance with the provisions of the data protection legislations.
- Right to portability of personal data.
- Right to delete the data processed with your consent, except in cases in which the law allows processing based on other justifications.
- Right to obtain information on the public and private entities with which Loot Studios, as controller, shares your data.
- Right to know about the possibility of not giving consent, whenever this is requested, and about the consequences of not doing so.
- Right to know about the possibility of revoking consent previously given.
To exercise these rights, you should contact us through the channels provided in clause 10 below.
10. How to contact us
If you have any doubts or questions about Loot Studios' practices regarding the protection of your data, please contact us through the email address legal@loot-studios.com
11. Notification regarding updates on this Privacy Policy
From time to time, Loot Studios might update this Privacy Policy. Loot Studios will notify you about any material changes by placing a notice on the website www.lootstudios.com. We encourage you to periodically check back and review this policy so that you are up to date.
Last Updated: April, 2024
